Returns and Complaints
Ensuring product hygiene is our priority. Any product that has been opened or used will not be eligible for return or exchange.
If an item is found defective, please get in touch with our customer care on firstname.lastname@example.org or call us on +91-11-47527871 within 7 days of receipt of the product. When we receive the defective item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, Online Cash (store credit) or a different item in exchange, as per your request.
Please note that replacements are subject to availability of the particular product.
If you are not satisfied with what you have bought, we’ll gladly take it back within 7 days from the date of delivery provided the product has not been opened or used. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer. However, the shipping charges would not be refunded and return shipping would have to be borne at your end.
Please ensure however that the product is unused and the tags, boxes and other packaging remain intact.
To coordinate a return
- Send a picture of the item to email@example.com with the subject line “RETURN” or call us at +91-11-47527871 within 7 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
- Mail us back the product at
Vkare Bio Sciences Pvt Ltd.
- Once we receive the package, we will inspect the product and if eligible issue a refund of the purchase amount minus the shipping amount as store credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.
- We will strive to close the issue within 7 days of receiving the product.
Our Return policy is as follows
- Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, skin irritations, fragrance / flavour like or dislike, products would not be applicable for return.
- As these are natural products and would change colour and consistency with varying temperature and storage conditions, returns will not be considered for change of colour / consistency requests.
- Returns would be considered for any Manufacturing Defects or Spoilage before the same has been used. The Packing and all should be intact and all accessories should be sent back along with the Item.
- As these are Personal Care Items, once used or tampered with, they would be ineligible for Returns.
Following shall NOT be eligible for return or replacement:
- Damages due to misuse of product.
- Any consumable item which has been used or installed.
- Products with tampered or missing serial / UPC numbers.
- Any damage / defect which are not covered under the manufacturer's warranty.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
- Some special rules for promotional offers may override myfuschia.com website’s Returns Policy.
In case of any queries, please
Write to our customer care firstname.lastname@example.org
Call us on +91-11-47527871, +91-9873757871